Privacy Policy

1. Information We Collect

When you opt in to our SMS service, we collect:

• Phone number
• Name (optional)
• Opt-in date and time
• Device and browser information
• Communication preferences

2. How We Use Your Information

We use your phone number and related information to:

• Send maintenance request updates and notifications
• Communicate property-related alerts and information
• Respond to your inquiries and support requests
• Maintain records for compliance and audit purposes
• Improve our services and communication quality

3. Information Sharing

We do not sell, rent, or share your phone number with third parties for marketing purposes. We may share your information only in the following circumstances:

• With service providers who help us deliver SMS notifications (e.g., Twilio)
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure storage, and regular security audits.

5. Data Retention

We retain your phone number and consent records for as long as you remain opted in to our SMS service, plus any additional time required for legal compliance and record-keeping purposes. After you opt out, we retain minimal information to honor your opt-out preference.

6. Your Rights

You have the right to:

• Opt out at any time by replying STOP
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)

7. Children's Privacy

Our SMS service is not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If you believe we have collected information from a minor, please contact us immediately.

8. Changes to Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this privacy policy or our data practices, please contact our privacy team through our support channels.